Frequently Asked Questions

Answers about sizing, shipping, returns, and orders at Noentra - the Golden Retriever store.

Are your products only for Golden Retrievers?

Yes. Noentra sells only products picked for Golden Retrievers. Every product is chosen with their coat, size, and energy in mind - no generic pet stuff.

What size should I order for my Golden?

Golden Retrievers are a large breed, but every dog is different. Check the size details on the product page and measure your dog's neck and chest before ordering. If you are between sizes, choose the larger size for comfort. If you need help, reach us through our Contact Us page.

How much does shipping cost?

Shipping is free on any order of $50 or more, anywhere in the US. For orders under $50, the shipping cost is shown at checkout before you pay.

Where do you ship?

We ship to addresses in the US.

How can I track my package?

After your order ships, you will get a tracking number by email. You can also check your order status on our Order Tracking page.

What is your return policy?

If your product is not perfect, return it for a full refund - no hassle, no fine print. See our Return Policy page for details.

How long do refunds take?

Once your return is received and checked, your refund is issued to your original payment method. How quickly it appears depends on your bank or card issuer.

Can I change or cancel my order?

Contact us as soon as possible. If your order has not shipped yet, we will do our best to change or cancel it.

What payment methods do you accept?

We accept the secure payment options shown at checkout, including major credit cards and PayPal.

Still have a question?

Reach us through our Contact Us page. We are happy to help you and your Golden.